We only gather information essential for supporting your food truck procurement, customization, and after-sales needs, including:
Business Contact Details: When you inquire about products (e.g., Airstream food trailers, VW mini food trucks) or request OEM services, we may collect your name, company name, email address, phone number, and target market (e.g., Australia, Europe) to respond to queries and coordinate orders.
Customization & Order Info: If you need tailored solutions (e.g., specific kitchen setups, voltage requirements like 110V/220V), we collect details such as food truck type, size, equipment preferences, and delivery address/port to finalize designs and arrange logistics.
Website Usage Data: We automatically collect non-identifiable data (e.g., device type, IP address, pages visited) via cookies to optimize website performance and improve your browsing experience (e.g., faster access to hot products like metal Airstream trailers).
Your information is solely used to deliver high-quality products and services, specifically for:
Providing accurate quotes, custom design proposals, and order updates (e.g., manufacturing progress of your frozen food trailer).
Arranging international delivery, customs clearance, and after-sales support (e.g., sharing necessary order details with authorized logistics partners to ensure timely shipment).
Enhancing our offerings: Using aggregated, non-personal data to refine food truck models (e.g., improving liftable features for VW T1 trailers) and optimize customer service processes.
Security Measures: We use encrypted storage (e.g., SSL/TLS) and strict access controls to protect your data from unauthorized access, theft, or leakage. Only authorized staff (e.g., sales, R&D, after-sales teams) can access information within their job scope.
Storage Period: We store your data only as long as needed: For completed orders, data is kept for 3 years post-delivery (to support warranty claims and lifetime technical support); for unfulfilled inquiries, data is deleted within 1 year of your last contact (unless required by laws).
Storage Location: Data is stored on secure servers (self-managed or trusted third-party clouds) that meet international data security standards.
We never sell your information to third parties. We only share data when necessary to fulfill your order or comply with laws:
Trusted Partners: We may share order-related details (e.g., delivery address, product specs) with licensed logistics providers or customs agents to ensure smooth export of your food truck (e.g., meeting Australia’s Road Vehicle Standards Rules).
Legal Compliance: We disclose information if required by regulatory authorities (e.g., providing order records to comply with import/export laws in your target market).
You have the right to:
Access, correct, or request deletion of your personal information (e.g., updating your company address for order delivery).
Withdraw consent for non-essential data use (e.g., opting out of updates on new food truck models like Citroën trailers).
For privacy-related questions or to exercise your rights, contact us via:
Email: [Insert your official email, e.g., info@wecanfoodtruck.com]
Phone: [Insert your international contact number, e.g., +86-XXX-XXXXXXX]
Company: Qingdao Wecan Imp.&Exp. Co., Ltd.
